Consumer Duty Value Statement

NewCarsOnline.co.uk is committed to upholding the highest standards of consumer protection and delivering fair outcomes for all our customers in accordance with the FCA's Consumer Duty.

Our core principles are:

Putting You First:

We prioritise understanding your individual needs and financial circumstances to ensure the car leasing options we present are truly suitable for you.

Transparency and Clarity:

We provide clear and concise information about car leasing products, fees, and potential risks throughout the customer journey.

Fairness and Value: 

We strive to offer competitive deals from a diverse range of lenders, ensuring transparent pricing and no hidden fees.

Open Communication: 

We maintain open communication channels, readily answer your questions, and address any concerns you may have promptly and professionally.

Support Throughout Your Lease: 

We offer ongoing support throughout your lease term, providing guidance on mileage allowances, excess wear and tear charges, and lease termination processes.

We achieve these goals by:

• Conducting thorough customer needs assessments.
• Presenting a variety of car lease options tailored to your budget and requirements.
• Explaining complex financial terms in a clear and understandable way.
• Obtaining your informed consent before proceeding with any car lease agreement.
• Treating all customers with respect and professionalism, regardless of their financial background or credit score.

We continuously monitor and improve our processes to ensure we consistently deliver exceptional service and meet the high standards set by the FCA's Consumer Duty.

We are confident that by following these principles, we can help you find the perfect car lease deal and ensure a smooth leasing experience.

If you have any questions or require further information, please do not hesitate to contact us at 01472 563 600