Initial disclosure document

About NewCarsOnline

NewCarsOnline is a trading style of Online Motor Group Ltd and is both authorised and regulated by the Financial Conduct Authority (FCA) We provide broker services to customers and work with our finance partners in order to find a suitable vehicle lease agreement for our customers. You can find more about what we do on our dedicated About Us page.

Our Head Office is located in Binbrook, Lincolnshire.

Appointed Representatives

As well as our Binbrook office and associated staff,  Online Motor Group Ltd T/A NewCarsOnline.co.uk partners with a number of credit brokers within the UK, these are independent businesses and separate legal entities that act exclusively on our behalf under our brand and are known as ‘Appointed Representatives’ (AR’s). Our AR’s operate under an AR agreement and undergo an application process for permission to operate as an AR that is submitted to and then approved by the *FCA. 

*see below Who Regulates us?

The products we use

As an FCA regulated credit broker we are able to introduce you to a range of lenders who can help you finance your vehicle and provide any other products/services that you may require, including servicing packages and vehicle maintenance. We work with some of the UK’s most prominent and trusted finance providers in order to help secure you the best and most appropriate deal.

Our services

We will provide you with either comparable details of any firms most appropriate to your lending or purchasing needs or any other general information relating to finance products. In order to do this, we may seek personal information about your circumstances and objectives as might be relevant in order to enable us to identify your exact needs and establish a line of credit. It is always important that you provide us with accurate and relevant information so that we can try and find a product or agreement that is most suitable to you.

What are the costs for our services?

At NewCarsOnline, we charge a processing fee of £330 including VAT (£275 excluding VAT) for our credit broking services. This fee reflects the costs involved in arranging the sale, ordering the vehicle, coordinating the finance process, and organising the delivery of your new vehicle.

The processing fee is payable via debit card, credit card, or BACS transfer. It is charged only after your finance application has been approved and all relevant paperwork has been signed, instructing us to proceed with your order.

This fee ensures we can provide a professional, efficient, and transparent service throughout your leasing journey. If you have any questions about the processing fee, our team is here to help.

Who regulates us?

Online Motor Group Ltd T/A NewCarsOnline.co.uk is regulated by the FCA. You can verify this by checking the FCA Register on the website: https://www.fca.org.uk/firms/financial-services-register or contacting them on: 0300 500 8082. Our firm reference number is 722489.

What should I do if I have a complaint?

If you are unsatisfied with the service we provided for any reason then please visit our dedicated Complaints Procedure page.

Firms directly authorised by FCA and the Claims Regulator have a documented complaints procedure and a copy of ours will be made available to you upon request, or if you make a complaint against us. Should you have a complaint, please put it in writing to: The Complaints Manager, Church View Business Park, Market Rasen, Binbrook, Lincolnshire, LN8 6BY, telephone 01472 563600, or email sales@newcarsonline.co.uk.

In the unlikely event that a complaint remained unresolved after 8 weeks from the date it was made, you may be able to refer it to the Financial Ombudsman Service (FOS), dependent upon the nature of your complaint. The FOS provides a mechanism for resolving disputes which is a simple, informal and accessible alternative to the courts. Their address is: The Financial Ombudsman Service (FOS), Exchange Tower. LONDON E14 9SR. Email: complaint.info@financial-ombudsman.org.uk. Tel: 0800 023 4567 (free), or 0300 123 9123 (costs no more than calls to 01 and 02 numbers).

The financial services compensation scheme (FSCS)

As with all firms directly authorised by FCA, Online Motor Group Ltd T/A NewCarsOnline.co.uk is covered by the FSCS. This is the body established to operate and administer the compensation scheme, set up by major insurance companies, to compensate consumers when authorised firms are unable, or likely to be able, to satisfy claims against them. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit.